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Help Articles

Access Webmail

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Are you looking for Webmail?  Go to Webmail Alternatively, go to mail.yourdomain.co.za to access it.    Access Webmail to read your email from any Internet-connected computer via a web browser. WebMail allows you to compose, reply and manage your email online. Browse to WebMail or choose the Webmail Login link on our home page header.  Log in using: full email…

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Android email setup

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♦ If the mail account is already set up but giving errors – then rather try our  Android email troubleshooting guide. ♦ This guide uses IMAP and No SSL by default. Launch your mail application 1. Start by selecting the mail icon from your applications screen Setup email 2. Enter the email address and email password forgotten passwords…

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Android email troubleshooting

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♦ Is this a first time set up? Then use our new email setup guide, rather than this troubleshooting guide. ♦ This guide uses IMAP and No SSL by default. Launch your mail application 1. Start by selecting the mail icon from your applications screen. Open Menu 2. You need to access your Incoming & Outgoing Server settings.…

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Apple Mail Setup Guide

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♦ This set up guide is for older OS X 10 Mail.  Refer to our Yosemite or El Capitan set up guides for newer OS X versions. (To find your version: click the Apple logo at screen top left > About this Mac) ♦ If the Mail account is already set up, but giving errors – then refer…

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Apple Mail troubleshooting

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  ♦ This guide is for older OS X 10 versions. Refer to our Yosemite or El Capitan troubleshooting guides for newer OS X versions. (To find your version: click the Apple logo at screen top left > About this Mac) ♦ Is this the first time you’re setting up this email account? Then use our new…

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Common mail problems

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Answer these questions to troubleshoot your mail problem: Do you have an Internet connection? Browse to any site see if you have a connection e.g. google.com. If you’re reading this article from the computer or device with the trouble email, then your internet connection is fine. Can you access your Webmail? Try to access your…

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Connect to Outlook on the web (Office 365)

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  Office 365 for business includes access to an online version of Outlook. You can connect up to 5 email accounts to Outlook on the web, including your Hetzner hosted domain email. Connected accounts are typically used to enable your Office 365 email to receive mail sent to an email address that’s not hosted within your Office 365 environment. Connect…

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Create a new email address

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New email addresses for your Creative Natives domain can be either mailboxes or mail aliases (redirects) and are created via your konsoleH control panel. Once created, mailboxes can be set up on your desktop or mobile device in the mail programme of your choice, or accessed online via WebMail. Note: This article refers to the new Mail Admin tool. For help using the old Manage…

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Create a New Email Address

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New email addresses (mailboxes or accounts) or mail aliases (forwarders) for your Creative Natives domain are created via your konsoleH control panel. Once created, these email addresses can be set up on your desktop or mobile device in the mail programme of your choice, or accessed online via WebMail. Create a Mailbox Browse to mail.yourdomain.co.za or http://196.22.142.121/ and…

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gTLD Domain Transfer Request

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gTLD domains – .com .net .info .biz .tv .org .mobi .co .cc .de .eu .capetown .joburg .durban & .africa Domains are updated or transferred via a voting process, with a voting ticket sent by the current registrar to the email address listed as the new registrant for the domain. This is the only email address…

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How do I find missing folders in Webmail?

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Webmail may not be displaying all the folders that you expect to see. This is usually because Webmail is not subscribed to all the available folders on the mail server. You can subscribe to folders by following the steps below: Browse to the Webmail login page (https://webmail.konsoleh.co.za) Login with your full email address (eg. me@my-domain.com)…

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How do I get the ‘Authorisation Code’ for my domain?

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If you want to transfer your domain name away from Hetzner and require the domain’s Authorisation code, you would need to complete the termination procedure. Terminate your domain name via konsoleH: 1)Browse to konsoleH and log in at Admin level 2)Select or search for a domain name in the Hosting Services tab. 3)Select Manage Services.…

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