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Help Articles

How do I manage or create folders in Webmail?

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Webmail will only display folders that you have subscribed to. You can manage folders and subscriptions as well as create new folders by following the steps below: Browse to the Webmail login page (https://webmail.konsoleh.co.za) Login with your full email address (eg. me@my-domain.com) and email password. (passwords are case-sensitive) Click the cog icon on the bottom…

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How to add an email signature in Webmail

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You can create a Webmail signature by following these simple steps: Browse to the Webmail login page (https://webmail.konsoleh.co.za) Log in with your full email address (eg. me@my-domain.com) and email password. (passwords are case-sensitive) Click on Settings at top right Select Identities from the menu on the left Select the relevant identity from the list Compose your custom signature in…

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How to cancel hosting with other providers

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In order to transfer your email and/or website to Hetzner, you need to cancel your hosting service with your current provider. To assist you in this process, we have listed the most common hosting companies below together with the procedure that they require. Adept 1) Fax and email a termination letter on your company’s letterhead.…

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How to create email filtering rules

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Email filtering is an effective way of managing your incoming email. By applying filtering rules, incoming email is automatically processed according to your own predefined criteria. Mail can be moved, deleted, replied to, forwarded, flagged, etc. Examples send mail from a specified address to a folder send mail with a specified subject to a folder send an autoreply to incoming mail forward a copy…

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How to edit or delete a mailbox

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Mailboxes (email addresses or email accounts) are managed via konsoleH, using the Mail Admin tool. Warning: Delete will remove the mailbox and all associated email from the server. Access the Mail Admin tool in konsoleH 2 Browse to konsoleH and log in (Admin or Domain level). Select or search for the required domain name in…

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How to import or export Webmail contact

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Your list of email contacts (your address book) can be imported from an existing address book in another mail programme to Webmail, or exported from your Webmail account to a different mail programme. Log in to your Webmail account Click on Contacts at the top right Select your option to Import or Export Import Imported contacts should be in the vCard or CSV (comma-separated) data format Click Choose Files, then Import Export…

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How to manage email accounts

The Mail Admin tool in konsoleH v2 allows you to manage email addresses associated with your Hetzner domain, including resetting passwords and editing email forwarders. See Create a new email address for a guide to adding a new mailbox or alias. Go to the Mail Admin tool Browse to konsoleH and log in (Admin or Domain level) Select or search for the required…

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How to set up an Auto Responder

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An automated reply email (also known as an autoresponder, auto-reply or out-of-office email) can be set up in either your mail client e.g. your desktop computer, via konsoleH or within Webmail. Refer to the various templates below for suggestions on what to include. 1. Mail Client Outlook, Thunderbird, Mac Mail and other mail clients provide an autoreply option. Refer to their relevant support…

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How to set up email in Outlook 2007

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This guide takes you step-by-step through the process of setting up a new email account in Outlook 2007. If the Mail account is already set up, but giving errors – then refer to our  Troubleshooting guide. Note: This guide defaults to IMAP and No SSL. Replace example.com with your domain name ♦ Auto Account Setup (recommended) Setting up a new email address in Outlook is…

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How to set up email in Outlook 2010

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This guide takes you step-by-step through the process of setting up a new email account in Outlook 2010. If the Mail account is already set up, but giving errors – then refer to our  Troubleshooting guide. Note: This guide defaults to IMAP and No SSL. Replace example.com with your domain name ♦ Auto Account Setup (recommended) Setting up a new email address in Outlook is…

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How to set up email in Outlook 2011 for Mac

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This guide takes you step-by-step through the process of setting up a new email account in Outlook for Mac. If the Mail account is already set up, but giving errors – then refer to our  Troubleshooting guide. Note: This guide defaults to IMAP and No SSL. Replace example.com with your domain name Check your password First, check your password by browsing to Webmail and trying to…

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How to set up email in Outlook 2013

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This guide takes you step-by-step through the process of setting up a new email account in Outlook 2013. If the Mail account is already set up, but giving errors – then refer to our  Troubleshooting guide. Note: This guide defaults to IMAP and No SSL. Replace example.com with your domain name ♦ Auto Account Setup (recommended) New email account set up with Outlook is quick…

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