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Set up Email for domains in transfer

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Ensure that no email is lost while transferring your domain to Creative Natives by setting up your email before transfer, using the IP address as server name. Step 1. Create mailboxes Duplicate the current email address by creating mailboxes on our servers. In most cases, we will have done this for you and will have sent you your email…

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Set up mac OS Sierra Mail

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  This guide will show you how to set up Mail in macOS Sierra. If Mail is already set up but giving errors, refer to our macOS Sierra troubleshooting guide. Note: Replace example.com with your domain name This guide defaults to IMAP and No SSL Add a new email account 1. Launch Mail. 2. From the…

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Setting up your email on your iPhone or iPad

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♦ If the mail account is already set up on your iPhone but giving errors – then rather try our  Troubleshooting guide. ♦ This guide uses IMAP and No SSL by default. Add Mail Account 1. Select the settings icon on your home screen 2. Select Mail, Contacts, Calendars 3. Select Add Account… 4. Select Other from the menu: 5. Select Add Mail Account Enter your account information 6. Enter…

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Troubleshoot Errors in mac OS Sierra Mail Setup

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  This guide will help you fix errors in the setup of macOS Sierra Mail. Note: Is this the first time you’re setting up this email account? Then use our macOS Sierra setup guide, rather than this troubleshooting guide. Change example.com to your domain name Check account settings From the top menu choose Mail > Preferences… Account…

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What is domain propagation?

What is domain propagation? Your website lives on a web server (in a data centre), and it is this web server which has it’s own IP address.  In addition to web servers, there are thousands of DNS servers located around the world.  When a domain name is typed into a browser, it is the DNS (Domain Name System) that translates this domain name…

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What is the maximum email message size?

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Our servers allow messages of over 20MB to be sent or received, however many ISP’s or mail programmes have a lower limit which will restrict your effective mail message size. Sharing messages of over 10MB is not recommended, as mail is not an efficient means of sharing large documents. Rather make use of platforms such as Dropbox, which allow…

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What settings can I change with ‘Manage Mailbox’ in Webmail?

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The Manage Mailbox option in Webmail allows you to change your Email Password, set-up a Forward and configure an Auto Responder. Access Manage Mailbox: Browse to the Webmail login page (https://webmail.konsoleh.co.za) Login with your full email address (eg. me@my-domain.com) and email password. (passwords are case-sensitive) Click on the Settings icon (cog) at top right Choose Settings > Manage Mailbox Change your Email Password: Select Change password…

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When is Domain Validation required?

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Domain Validation emails are sent from info@konsoleh.co.za with subject: Validation Required. Applies to .com, .net, .biz, .mobi, .info, .org & .co.uk Whether you register, transfer or update your domain, a domain validation is now a requirement. Read the full ICANN (Internet Corporation for Assigned Names & Numbers) report here. Required for: New Registrations and Transfers…

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Where are the emails caught by the spam filter?

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Spambucket or junk folder Emails caught by the spam filtering system are diverted to a separate folder for each mailbox, which is called either spambucket or junk, and are not delivered to the inbox. If the mail account is set to use IMAP (the default), then this spambucket/junk folder will be visible within your email programme on your desktop or mobile. It…

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Whitelist or blacklist email tools

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All incoming mail on the Hetzner network is scanned by a spam filter. If you want to unconditionally accept all emails from a particular address or domain and bypass the spam filter, then you should whitelist the address. It is also possible to blacklist an email address, which will result in the mail being rejected…

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Windows 10 Mail setup

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  ♦ This guide applies to the Desktop & Mobile versions ♦ If the mail account is already set up but giving errors – then rather try our  Troubleshooting guide. ♦ This guide uses IMAP and No SSL as default ♦ Replace example.com with your domain name   Launch Windows Mail 2. Add Account 3. Choose Other account…

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Windows 10 Mail troubleshooting

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This guide applies to Desktop and Mobile versions ♦ Is this the first time you’re setting up this email account? Then use our new email setup guide, rather than this troubleshooting guide. ♦ Replace example.com with your domain name 1.  Launch Windows 10 Mail 2.  Choose the Settings icon at the bottom of the screen   3.…

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