Android email troubleshooting

 Is this a first time set up? Then use our new email setup guide, rather than this troubleshooting guide.

♦ This guide uses IMAP and No SSL by default.

Launch your mail application

1. Start by selecting the mail icon from your applications screen.

iconsony-mail-iconlg-email-iconhtc-mail-icon

Open Menu

2. You need to access your Incoming & Outgoing Server settings.

Depending on your device either:

a. Select the Menu button and then select  More > Account Settings

Choose the relevant account – proceed to step 5

OR  

b. From your Inbox, select Manage Accounts 

samsung-manage-accounts

 

3. Select the relevant account

samsung-choose-account

 

4. Click More Settings

samsung-troubleshoot-more-settings

 

Select Incoming Settings

5. Scroll down to the bottom of the page, and select Incoming Settings

samsung-choose-servers

Confirm Incoming server settings

6. Ensure that your incoming server details are specified correctly

  • User Name is the full email address
  • The POP or IMAP server starts with mail.
  • The Password is correct (forgotten passwords can be reset via konsoleH)
  • Security type is None
  • Port is 143

then select Next

samsung-incoming-server

Confirm Outgoing server settings

7. Ensure that your outgoing server settings are correct

  • SMTP server starts with smtp.
  • Security type is None
  • Port is 587
  • User Name is the full email address
  • The Password is correct (forgotten passwords can be reset via konsoleH)

and then select Done to save the account settings:

smtp-settings

Setup Completed

Your account should now be setup successfully.

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