How do I find missing folders in Webmail?

Webmail may not be displaying all the folders that you expect to see. This is usually because Webmail is not subscribed to all the available folders on the mail server.

You can subscribe to folders by following the steps below:

  1. Browse to the Webmail login page (https://webmail.konsoleh.co.za)
  2. Login with your full email address (eg. me@my-domain.com) and email password. (passwords are case-sensitive)
  3. Click the cog icon on the bottom left of the screen
  4. Select ‘Manage folders‘ from the menu
  5. A list of available folders will appear on the screen with ticks for each subscribed folder
  6. You can now subscribe to the relevant folder by ticking the tick box
Posted in ,

What settings can I change with ‘Manage Mailbox’ in Webmail?

The Manage Mailbox option in Webmail allows you to change your Email Password, set-up a Forward and...

How to set up email in Outlook 2010

This guide takes you step-by-step through the process of setting up a new email account in...

Common mail problems

Answer these questions to troubleshoot your mail problem: Do you have an Internet connection? Browse...
Do NOT follow this link or you will be banned from the site!