How to cancel hosting with other providers

In order to transfer your email and/or website to Hetzner, you need to cancel your hosting service with your current provider. To assist you in this process, we have listed the most common hosting companies below together with the procedure that they require.

Adept

1) Fax and email a termination letter on your company’s letterhead. For private or individual a normal letter will suffice i.e no letterhead.
2) The letter must be signed by the account holder with Adept.
3) Make a follow up call to the cancellations department to ensure that the termination request has been received and processed.
4) The transfer ticket must be submitted with the Registrant’s details.
Web: adept.co.za

Email: dns-admin@adept.co.za or accounts@adept.co.za
Tel: +27 86 113 3557
Fax: +27 21 888 6500

Afrihost

1)To cancel your hosting with Afrihost.com you need to browse to Afrihost
2)Login with your email address and password and follow the termination procedure.
3)There will be a 30 day notice period before Hetzner may submit the transfer ticket.
4)Make a follow up call to the cancellations department to ensure that the termination request has been received and processed.
Web: Afrihost.com

Tel: +27 11 612 7200

Cybersmart

1) Fax a termination letter on your company’s letterhead. The letter must be signed by the legal owner of the domain.
2) Fax and email a copy of your ID.
3)Make a follow up call to the cancellations department to ensure that the termination request has been received and processed.
Web: Cybersmart.co.za

Tel: 0861 003 278 or CPT: 021 286 0123 or KZN: 031 286 0123
Fax: +27 21 461 0015

Datapro/Vox Telecom

Fax and email through a termination letter on your company’s letterhead. The fax must be marked for the attention of Cancellations.
Include your Account number and email address on the letter.
The letter must be signed by the account holder.
Make a follow up call to ensure that the termination request has been received and processed.
Web: Voxtelecom.co.za

Email: support@voxtelecom.co.za
Tel: +27 87 805 0530
Fax: +27 87 805 5500

Digitaldomainz

1)Email a termination letter on your company’s letterhead to both billing@digitalhost.co.za and billing@digitaldomainz.com
2) Make a follow up call to ensure that the termination request has been received and processed.
Web:Digitaldomainz.com

Email: billing@digitalhost.co.za and billing@digitaldomainz.com
Tel: +27 861 344482

Host4africa

1) Send a hosting termination email including information on the transfer of your domain name i.e transferring away to Hetzner. The email must be sent to accountenquiries@host4africa.com.
2) The request must originate from the email address they have on record and include a clearly scanned copy of an identity document i.e. passport, drivers license or national identity document.
3) Termination requests originating from an alternative email address will be ignored.
4) Make a follow up call to the cancellations department to ensure that the termination request has been received and processed.
Web: Host4africa.com

Email: accountenquiries@host4africa.com

Tel: +27 87 550 1090
Fax: +27 86 680 4123

Imaginet

1)Send a written termination notice to info@imaginet.co.za before the 24th of the month.
2)The email must be sent from the account holder.
3)Once termination has been received by Imaginet the transfer can be submitted.
4)Make a follow up call to the cancellations department to ensure that the termination request has been received and processed.
Web: Imaginet.co.za

Email: info@imaginet.co.za
Tel: +27 86 111 1101

Interprise

1)Written notice on or before the 23rd of every month is required. Any termination request received after the 23rd of a month will result in a final debit order for the following month
2)The written termination notice must be submitted via emailed or fax.
3)Proof of the fax and email sent should be retained in the event of a query.
4)Make a follow up call to the cancellations department to ensure that the termination request has been received and processed.
Web: Voxtelecom.co.za

Email: cancellations@interprise.co.za
Tel: +27 86 119 1919
Fax: +27 86 189 8989

IS – Internet Solutions

1)Fax through a termination letter on your company’s letterhead.
2)The letter must be signed by the legal owner of the domain.
3)Make a follow up call to ensure that the termination request has been received and processed.
Web: www.is.co.za

Email: info@is.co.za

Lantic.net

1)Send an email to request the termination of hosting.
2)The letter must be sent from the sender email address listed on the account at Lantic
3)Make a follow up call to the cancellations department to ensure that the termination request has been received and processed.
Web: www.voxtelecom.co.za

Email: support@lantic.net
Tel: +27 12 990 4600
Fax: +27 86 502 2020

Mweb

1)Phone Mweb Accounts department on 087 701 0555 and inform them of your intention to transfer the domain name to Hetzner.
2)A termination form will be sent to the domain owner after security questions have been asked.
3)The form has to be completed and sent to the details listed on the form.
4)Once received, Mweb will process the termination request.
5)Make a follow up call to the cancellations department to ensure that the termination request has been received and processed.
Web: mweb.co.za

Email: cancellations@mwebbusiness.co.za
Tel: 087 701 0555

SAdomain

1)Email a termination letter on your company’s letterhead.
2)The letter must be signed by the legal owner of the domain.
3)Make a follow up call to the cancellations department to ensure that the termination request has been received and processed.
4)Once the transfer ticket is submitted it is the registrant’s responsibility to accept the ticket.
Web: SAdomain.co.za

Email: cancel@sadomain.co.za
Tel: +27 21 565 0018

Snowball

1)You have to give 1 month’s calendar notice for the termination of services and the below steps have to be followed.
2)Log into the client area
3)Click on the link in the top navigation called ‘Services’
4)Locate the service you want to cancel and click on the view details icon on the right hand side
5)Click on the button at the bottom of that page called ‘Request Cancellation’
6)Briefly Describe your reason for Cancellation
7)Choose Cancellation Type, ‘Immediate’ or ‘End of Billing Period’.
8)Please note that even if you choose Immediate you are still liable for payment till the end of the billing period. Snowball has a 30-day cancellation policy.
9)Select the ‘Request Cancellation’ button
10)Make a follow up call to the cancellations department to ensure that the termination request has been received and processed.
Web: Snowball.co.za

Email: finance@snowball.co.za
Tel: +27 21 880 2228
Fax: +27 21 880 2229

Telkom

1)Email or Fax a termination letter on your company’s letterhead.
2)The letter must be signed by the legal owner of the domain.
3)Make a follow up call to the cancellations department to ensure that the termination request has been received and processed.
Email: hostmaster@telkomsa.net
Tel: +27 80 050 0200
Fax: +27 86 030 5305

MTN Business (formally Verizon Business)

1)Email a termination letter on your company’s letterhead.
2)The letter must be signed by the legal owner of the domain.
3)Make a follow up call to the cancellations department to ensure that the termination request has been received and processed.
Email: dns-admin@mtnbusiness.co.za
Tel: +27 86 008 8638

WebAfrica

1)Terminations must be processed by using the Customer Service Area on their website.
2)Please note that by default they require notification of non-renewal on or before the 20th of each month. If you do not provide this notice, you will be charged rate for the next renewal term as stipulated on their product pages.
3)Make a follow up call to ensure that the termination request has been processed successfully.
Web: Webafrica.co.za

Fax: +27 21 413 1111
Tel: 086 000 9500

Webonline

1)A calendar month’s notification has to be given by the client to terminate the agreement.
2)The termination instructions to be followed can be viewed under their terms and conditions point 24
3)Make a follow up call to 086 166 6555 to ensure that the termination request has been received and processed.

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