Our Helpful articles

Search our knowledge base for help on setting up your email and managing your hosting control panel.

Help Articles

Access Webmail

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Are you looking for Webmail?  Go to Webmail Alternatively, go to mail.yourdomain.co.za to access it.    Access Webmail to read your email from any Internet-connected computer via a web browser. WebMail allows you to compose, reply and manage your email online. Browse to WebMail or choose the Webmail Login link on our home page header.  Log in using: full email…

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Android email setup

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♦ If the mail account is already set up but giving errors – then rather try our  Android email troubleshooting guide. ♦ This guide uses IMAP and No SSL by default. Launch your mail application 1. Start by selecting the mail icon from your applications screen Setup email 2. Enter the email address and email password forgotten passwords…

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Android email troubleshooting

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♦ Is this a first time set up? Then use our new email setup guide, rather than this troubleshooting guide. ♦ This guide uses IMAP and No SSL by default. Launch your mail application 1. Start by selecting the mail icon from your applications screen. Open Menu 2. You need to access your Incoming & Outgoing Server settings.…

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Apple Mail Setup Guide

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♦ This set up guide is for older OS X 10 Mail.  Refer to our Yosemite or El Capitan set up guides for newer OS X versions. (To find your version: click the Apple logo at screen top left > About this Mac) ♦ If the Mail account is already set up, but giving errors – then refer…

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Apple Mail troubleshooting

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  ♦ This guide is for older OS X 10 versions. Refer to our Yosemite or El Capitan troubleshooting guides for newer OS X versions. (To find your version: click the Apple logo at screen top left > About this Mac) ♦ Is this the first time you’re setting up this email account? Then use our new…

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Common mail problems

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Answer these questions to troubleshoot your mail problem: Do you have an Internet connection? Browse to any site see if you have a connection e.g. google.com. If you’re reading this article from the computer or device with the trouble email, then your internet connection is fine. Can you access your Webmail? Try to access your…

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Connect to Outlook on the web (Office 365)

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  Office 365 for business includes access to an online version of Outlook. You can connect up to 5 email accounts to Outlook on the web, including your Hetzner hosted domain email. Connected accounts are typically used to enable your Office 365 email to receive mail sent to an email address that’s not hosted within your Office 365 environment. Connect…

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Create a new email address

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New email addresses for your Creative Natives domain can be either mailboxes or mail aliases (redirects) and are created via your konsoleH control panel. Once created, mailboxes can be set up on your desktop or mobile device in the mail programme of your choice, or accessed online via WebMail. Note: This article refers to the new Mail Admin tool. For help using the old Manage…

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Create a New Email Address

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New email addresses (mailboxes or accounts) or mail aliases (forwarders) for your Creative Natives domain are created via your konsoleH control panel. Once created, these email addresses can be set up on your desktop or mobile device in the mail programme of your choice, or accessed online via WebMail. Create a Mailbox Browse to mail.yourdomain.co.za or http://196.22.142.121/ and…

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Enable SSL for email

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Enable SSL for email SSL (Secure Socket Layer) encrypts messages over the connection between your mail client and the mail server, allowing you to securely send and receive emails. Note that Let’s Encrypt SSL, though enabled for all of our domains, does not allow for SSL mail authentication. Although your domain may not have its own suitable SSL certificate, you can make use…

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Find your IP address

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IP address An IP address (Internet Protocol address)  is a numerical label assigned to each server. It is a unique string of numbers separated by full stops that identifies each computer using the Internet Protocol to communicate over a network. The IP address of the server that hosts your domain and email is available on konsoleH, together with your other…

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gTLD Domain Transfer Request

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gTLD domains – .com .net .info .biz .tv .org .mobi .co .cc .de .eu .capetown .joburg .durban & .africa Domains are updated or transferred via a voting process, with a voting ticket sent by the current registrar to the email address listed as the new registrant for the domain. This is the only email address…

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