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Email

How to set up an Auto Responder

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An automated reply email (also known as an autoresponder, auto-reply or out-of-office email) can be set up in either your mail client e.g. your desktop computer, via konsoleH or within Webmail. Refer to the various templates below for suggestions on what to include. 1. Mail Client Outlook, Thunderbird, Mac Mail and other mail clients provide an autoreply option. Refer to their relevant support…

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Mailbox Security Tips

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You’ve heard of phishing, but what is whaling? A whaling attack is a targeted attempt to steal sensitive information from a company. This may be done by hacking a mailbox and then skimming financial or other sensitive information for malicious reasons. Mailboxes are often hacked for the purpose of sending spam, in which case we will quickly…

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Mailbox Security Checks

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If your mailbox has been compromised, you may not even be aware of it. A common method of fraud is to crack the password of a mailbox and then add an email forwarder, so that a copy of all mail is forwarded to an illegitimate address. Perform the following safety checks regularly: Change your mailbox…

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How to import or export Webmail contact

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Your list of email contacts (your address book) can be imported from an existing address book in another mail programme to Webmail, or exported from your Webmail account to a different mail programme. Log in to your Webmail account Click on Contacts at the top right Select your option to Import or Export Import Imported contacts should be in the vCard or CSV (comma-separated) data format Click Choose Files, then Import Export…

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Access Webmail

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Are you looking for Webmail?  Go to Webmail Alternatively, go to mail.yourdomain.co.za to access it.    Access Webmail to read your email from any Internet-connected computer via a web browser. WebMail allows you to compose, reply and manage your email online. Browse to WebMail or choose the Webmail Login link on our home page header.  Log in using: full email…

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How to create email filtering rules

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Email filtering is an effective way of managing your incoming email. By applying filtering rules, incoming email is automatically processed according to your own predefined criteria. Mail can be moved, deleted, replied to, forwarded, flagged, etc. Examples send mail from a specified address to a folder send mail with a specified subject to a folder send an autoreply to incoming mail forward a copy…

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How do I manage or create folders in Webmail?

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Webmail will only display folders that you have subscribed to. You can manage folders and subscriptions as well as create new folders by following the steps below: Browse to the Webmail login page (https://webmail.konsoleh.co.za) Login with your full email address (eg. me@my-domain.com) and email password. (passwords are case-sensitive) Click the cog icon on the bottom…

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How to add an email signature in Webmail

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You can create a Webmail signature by following these simple steps: Browse to the Webmail login page (https://webmail.konsoleh.co.za) Log in with your full email address (eg. me@my-domain.com) and email password. (passwords are case-sensitive) Click on Settings at top right Select Identities from the menu on the left Select the relevant identity from the list Compose your custom signature in…

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How do I find missing folders in Webmail?

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Webmail may not be displaying all the folders that you expect to see. This is usually because Webmail is not subscribed to all the available folders on the mail server. You can subscribe to folders by following the steps below: Browse to the Webmail login page (https://webmail.konsoleh.co.za) Login with your full email address (eg. me@my-domain.com)…

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What settings can I change with ‘Manage Mailbox’ in Webmail?

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The Manage Mailbox option in Webmail allows you to change your Email Password, set-up a Forward and configure an Auto Responder. Access Manage Mailbox: Browse to the Webmail login page (https://webmail.konsoleh.co.za) Login with your full email address (eg. me@my-domain.com) and email password. (passwords are case-sensitive) Click on the Settings icon (cog) at top right Choose Settings > Manage Mailbox Change your Email Password: Select Change password…

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Where are the emails caught by the spam filter?

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Spambucket or junk folder Emails caught by the spam filtering system are diverted to a separate folder for each mailbox, which is called either spambucket or junk, and are not delivered to the inbox. If the mail account is set to use IMAP (the default), then this spambucket/junk folder will be visible within your email programme on your desktop or mobile. It…

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Outlook for Office 365 troubleshooting

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This guide will help you fix errors in the setup of an email account in Outlook for Office 365. To add a new mail account, refer to the setup guide instead. ♦ Replace example.com with your domain name Access existing account settings 1. Launch Outlook and select File on the top left menu bar 2. Select Info then Account Settings and then click on Account Settings…  Select your…

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