How We work

The step-by-step process

  • one

    Project Discovery

    It all begins with a chat. There will be a few introductory questions to help us understand exactly what you require. We want to get to know you and what you do in order to set out the goals for your project and discover how best we can help. 

  • two

    The Legal Stuff

    We will check our schedule, send over an outline, costing and our contract and sort out all the admin before moving forward. A non-refundable deposit will add your project to our schedule and give you access to your own client area.

  • three

    Strategy & Timelines

    Together, we will map out a strategy for each section of your website, making sure that they link up to your ultimate goals. Each step of the process will be laid out in our project management system with tasks assigned to both of us so we know what is happening at each point in the project. 

  • four

    Content Requirements

    Here is where your homework comes in. We will give you a detailed breakdown of all the content we require as well as some useful tips to guide you along the way.

  • five

    Design & Development

    This is where it all starts to come together. We will send over our second invoice and once we receive payment, we will get to work on bringing your website to life. You will have access to your developing website throughout this process and we will have regular check-ins to discuss the progress and feedback.

  • six

    Testing & Tutorials

    This is where we put your website through its paces, testing for a range of different user scenarios and technologies. We will also create your custom tutorials that detail exactly how to work with your website going forward.

  • seven

    Ready to Launch

    Your website is ready to launch! Just one final payment will be due before we flip the switch and showcase your website to the world. We will hand over your keys to the website and help you celebrate your gorgeous new website.

  • eight

    Ongoing Support

    You will receive our Care Package support for 60 days after launch, to help you through any issues or questions you might have. If you want to continue with the support after 60 days, you are welcome to sign up for our Care Package thereafter.

Kind Words

from lovely people

It was an absolute pleasure working with you. Loved how you managed the briefing process and were able to cater for everything that was asked for as well as some great suggestions for the functionality of the site. Timelines were also managed well and weren’t ‘overshot’.
The individualised training videos were easy to follow and remember and made the uploading of content on the back end very easy. The backend is also really well laid out and easy to upload to. I have worked with some other WordPress site’s whose formats are quite complicated and there are way too many plugins!
And definitely, the best part of working with your team is the aftersales service which has been awesome! 😉

SAM DE BOER

ARTISANS REPUBLIK

I inherited a half completed website, which had had much time dedicated to it but was obviously never going to meet our needs. Veronica rescued me! She managed to use much of the already inputted information but fundamentally changed its look and functionality so that it achieved exactly what we required. Her very calm manner throughout the project enhanced the experience and we love our new site.

ANNA KEEP

WHATNOT

I have just had time to thoroughly go through your videos. Thank you for going to all that trouble – it all seems crystal clear and is extremely helpful. Thank you for making our website so beautiful and clear – you really did a great job and it was a pleasure working with you.

STELLA HORGAN

ZINGELA ULWAZI TRUST

Thank you so much again for my beautiful and efficient website. You are any business owners’ dream for designing the perfect website.

ALBIE WENTZEL

ANGEL BABIES

Thank you so much, just love what you have done! I knew I had chosen the right team for my design and website thank you to you all

BEV VAN VUUREN

ANGEL HEIRLOOMS

Frequently Asked Questions

How much will my website cost?

During our initial conversations and brief we will discuss all the details of your web project which will enable us to create a detailed proposal. We want to make sure that everything is 100% clear for both parties from the start. All projects are unique and so our prices are customised accordingly. That being said, our website projects start at US $1,500 and can go up to US $5,000 depending on the scope. Most websites fit comfortably within the US $1,500 to US $3,000 range.

How long will my project take?

This will be detailed in our proposal, but most web projects take between 4 to 6 weeks to complete once we have begun the strategy phase of the project. This lead time can be affected by delays in receiving content and feedback. We will detail everything required in our project management timeline and you will receive email reminders when tasks are due.

Can you help me with hosting?

Yes we would be happy to!

We offer domain registration at R150 for a .co.za domain and $25 for a .com or international domain.

Our monthly hosting is $15 per month (or R199).

Is content included in the project?

We will include the content you provide as laid out in our proposal. You will have access to a number of resources to help you create the content that is required.

We do not provide a copywriting or photography service but will be happy to refer you to some wonderful people who could help you with this.

What is your payment structure?

The total project payment is divided into three according to the following structure:

  • 25% non-refundable booking fee after our quote has been accepted and to book the project into our schedule
  • 50% due before we start with the design and development
  • 25% due when the project is finalised before it goes live and we hand over the keys
How many changes & revisions can I make?

We don’t want to limit your ability to change your mind. The price at the beginning of the project is based on the number of weeks that we estimate we’ll need to accomplish everything you’ve told us you want to achieve, but we’re happy to be flexible.

If you want to change your mind or add anything new, that won’t be a problem as we’ll provide a separate estimate for those additional weeks.

Is SEO included?

We are not SEO experts, but all our websites are designed using SEO best practises and all the pages included in your proposal will have basic SEO added. We do install an SEO plugin to help you get the best out of your content and provide a video tutorial on how to use it going forward.

We are happy to refer you to SEO experts if you would like to take your SEO a little further.

Do you provide ongoing support?

Yes, of course. You will have access to our Care Package for 60 days after launch, to iron out any issues and allay any fears you may have when it comes to editing your site. Thereafter, if you would like to continue with the Care Package, it will be R500 or $42 per month.

Our Care Package includes ongoing support, website software updates, enhanced security and performance services to name a few.

If you would prefer to just request support when you need it, that is fine too. You can send us an email to support[at]creativenatives.net with all your requests and we will get back to you with an estimate and a scheduled time.

WOULD YOU LIKE TO GET THE PROCESS STARTED?

If you think we might be a good fit for you  and your business, we would love to help you build a website that ticks all the boxes

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